We’re delighted to announce the launch of The Leapfrogg Customer Engagement Awards to recognise excellence in the way retailers are delivering relevant content and engaging socially with their customers.

Engaging content pays a crucial role in the customer experience and how brands build relationships with you – in fact, 54% of people would consider no longer shopping at a retailer that failed to deliver them tailor-made, relevant content.

In light of this, we’ve recently been busy investigating how successfully premium retailers across different sectors understand their audiences and engaging with them in our series of engagement reports. We have analysed retailers across different sectors and scored their engagement levels across Twitter, Facebook, Instagram and Pinterest to give each retailer a total engagement score out of 25.

The five top scoring brands from each sector who we believe are leading the way with engagement have been shortlisted in the awards.

Now we need you!

We want to know who YOU think are the most engaging brands from the categories below:

• Multi-brand fashion
• Heath & beauty
• Footwear
• Furniture
• Womenswear
• Menswear
• Food & drink

Voting is easy – simply complete the survey in the box below or click here and select which brands or retailers you think deserves to win a Leapfrogg Customer Engagement Award. We estimate that the survey will take no longer than five minutes of your time.

As a thank you, everyone who votes in the Customer Engagement Awards will be entered into our prize draw to WIN a luxury hamper from Fortnum & Mason filled with goodies plus a £100 shopping voucher for Selfridges. Please ensure you enter your contact details at the end of the survey to be in with a chance to win. Voting closes on the 30th of September and winners will be announced and contacted on the 1st October.

Terms and conditions

Voting closes at 11:59pm on September 30th and the winner will be announced and contacted on October 1st. One entry per person. Entrants must be aged 18 or over and resident in the UK. Entry is open to all UK residents except employees (and their families) of Leapfrogg, its agents, suppliers and any other companies associated with the competition. Leapfrogg reserves the right to amend or alter the terms of the competition at any time. Reasonable efforts will be made to contact the winner. If the winner cannot be contacted by midday on October 5th, or they are unable to comply with these terms and conditions, Leapfrogg reserves the right to offer their prize to another entrant selected at random. The prizes are as stated, are not transferable to another individual and no cash or other alternatives will be offered. This competition is in no way sponsored, endorsed, administered by or associated with Facebook. If you selected ‘yes’ to question 11, you will be signed up to The Premium Panel mailing list. Your data is secure and will not be passed onto any third parties. You can opt out of The Premium Panel at any time by emailing passionforpremium@leapfrogg.co.uk or unsubscribing directly from our newsletters.