The Weekly Shop (7th – 11th July)

Welcome to a new edition of the Weekly Shop – our digital marketing and retail news roundup. This week we have been reading about creating customer experiences that people remember, lessons from John Lewis’ successful mobile strategy and link building habits to break now.

Create customer experiences that people remember

To kick us off this week – an interesting read from Econsultancy about how digital experiences need to become more like human to human relationships in order to create the types of experiences that people remember and want to share.

Nearly half of UK consumers use mobile as their main decision making tool when buying

The second annual UK Mobile Path-to-Purchase Study conducted by Nielsen has found that as many as 46% of UK consumers now use mobile devices as their primary tool for purchase decision making. In addition, one in four use mobile devices as their exclusive shopping research tool. These findings confirm that mobile is a becoming an increasingly powerful part of today’s consumer purchase process.

Five lessons from John Lewis’ mobile commerce strategy

While we’re on the subject of mobile, at the start of the year, John Lewis announced some impressive year on year sales figures, along with the revelation that more than three quarters of its site traffic on Christmas Day came from mobile devices. This article from Econsultancy takes a look at what John Lewis’ is getting right with its mobile strategy and what lessons can be learnt.

John Lewis Mobile Website

Image source: https://econsultancy.com/blog/65153-five-lessons-from-john-lewis-mobile-commerce-strategy

5 Bad Link Building Habits To Break Now

These days, link building is no longer just about the link. It’s about soliciting a solid mention from a relevant and quality site that drives traffic and sales. This means taking the time to find the right sites, taking the time to find the right people, and letting go of those bad link building habits. This article from Search Engine Land provides five of those habits that you really need be letting go of.

The Leapfrogg Paid Search Onboarding Process

And to finish off this week – a post from our paid search manager for the Frogblogg about how we onboard new paid search clients.

Thanks for reading!

 

Leapfrogg to speak at Digital Fashion & Luxury Masterclass

Next Wednesday afternoon, Leapfrogg is proud to be speaking at the Digital Fashion & Luxury Masterclass at the Century Club in London.

The idea of the Digital Fashion & Luxury Masterclass is to show senior fashion and luxury executives how they can deploy the latest digital marketing tools and techniques to increase acquisition, retention and loyalty across all customer touch-points. Core themes range from mobile apps, search and ecommerce strategies to social media, CRM and affiliate marketing.

Rosie, Ben and Lucy will be attending the Masterclass session and taking part in some roundtable discussions with delegates from the likes of Boden, Godiva, Lulu Guinness, Manolo Blahnik, Roland Mouret and Sweaty Betty. Ben will also be stepping up and speaking to the room about the importance of data and insight to shaping digital marketing strategies.

Unfortunately, this Masterclass is completely sold out, but do keep an eye on the Froggblog and @Leapfrogg for insight from the session.

The Weekly Shop (12th – 16th May)

In the Weekly Shop this week, five things our clients learnt just by asking, a new retail concept – the Inspiration Corridor, how ecommerce sites can boost profits and Google’s new Panda patent.

Five things you can learn about customers just by asking

We start this week with an article from Leapfrogg’s commercial director, Ben Potter, who has written about the importance of customer insight for the Econsultancy blog. To illustrate his point, Ben has shared five very simple insights that we have gathered from surveys we have created and run for our clients.

Inspiration Corridor

Inspiration Corridor is new retail concept developed by the France-based shopping centre Klepierre and creative agency DigitasLBI Paris. It utilises facial recognition technology, profiling algorithms and purchase history in order to give consumers personalised style advice consisting of items that can be found inside the building.

Inspiration Corridor by DigitasLBi Paris & Klepierre from DigitasLBi Paris on Vimeo.

Five ways ecommerce sites can boost profits

Profit margins determine whether businesses sink or swim and this is especially true in the hypercompetitive ecommerce industry. This article from Econsultancy looks at the price related issues that retailers must address and provides five tips on how ecommerce sites can start to boost their profits.

Dot luxury domain names going on general release

This week saw new top-level domain name .luxury go on general sale, which provides a dedicated digital platform for all things luxury, giving brands the opportunity to further define their status online. Around 500 brands from Bvlgari to Versace, signed up for their own .luxury top-level domain name during a 60-day period where only trademarked brands could register.

In pictures: Waitrose showcases new technologies in Swindon store

Last week, we featured an article about the new Waitrose store in Swindon and how they are using omnichannel in a strategy aimed at setting itself apart. This week, Essential Retail visited the new store to check out their new technologies which includes digital signage, in-store tablets and geo-location mobile systems.

The Panda Patent: Brand Mentions Are the Future of Link Building

There has long been speculation about how Google measures “brand authority” and last month Google filed a new patent, which some say could be the Panda patent which may have gone some way to answering that question. If the recently filed patent is any clue, Google is now working on major algorithmic changes to measure authority outside of followed links. This post from Moz explores the new patent and other supporting evidence in an attempt to understand what the opportunity may be for digital marketers in the future.

6 Ways to Get the Most Out of Your Search Marketing Agency

Next up is a useful article from Search Engine Watch for anyone working with, or considering working with a search marketing agency, as it provides advice on how to create a happy, profitable, and pleasant agency/client relationship to get the best results.

10 Google Chrome Extensions guaranteed to improve your life

To finish up, our senior natural search consultant Ben Adam, has helpfully rounded-up his 10 Google Chrome Extensions which he guarantees will improve your life!

 

The Weekly Shop (5th – 9th May)

Hello and welcome to Leapfrogg’s Weekly Shop. In this edition, we talk about Twitter and Amazon’s new partnership, how to build and measure gains in customer loyalty, PPC misconceptions and 7 SEO truths that you really can’t ignore.

How Amazon is using Twitter to sell through social media

This week, Amazon and Twitter unveiled a new partnership that allows customers to buy from the retailer via the use of the #AmazonBasket hashtag on Twitter. It certainly marks an interesting step forward in social commerce but is it anything more than a gimmick? Econsultancy explores its usefulness here.

How Waitrose is using omnichannel in a strategy aimed at setting itself apart

Waitrose is a great example of a retailer using omnichannel to set itself apart. Internet Retailing visited Waitrose’s just-opened Swindon branch to see how the supermarket is bringing digital and the store together to create new ways of shopping.

Customer Loyalty Restarts with Every Experience

Allegiance to your brand begins again with every experience, from word-of-mouth mentions to social status updates that are passed around and shared. This next article explores the actionable steps that you can take to systematically build and measure gains in loyalty.

10 Reasons to Hire a PPC Management Expert

PPC advertising has the potential to deliver targeted traffic, but it takes technical know-how to do it properly. This article from Search Engine Watch explores reasons why it will cost you less to hire an expert than it will to launch a campaign on your own.

4 Social PPC Misconceptions

While we’re on the topic of PPC, Social PPC has been around for several years, and is becoming mainstream in the PPC world. Because social PPC is still relatively new, there are many mistaken beliefs about it which this article from Search Engine Land aims to clear up.

7 SEO Truths Every Business Leader Must Understand

Lastly, here’s a useful article from Search Engine Land, which provides seven SEO truths every business leader in 2014 and beyond must understand.

Thanks for reading!

The Weekly Shop (28th April – 2nd May)

Welcome to another edition of The Weekly Shop. This week we take a look at how Instagram blows other social networks away for engagement, the future of Google+, luxury brands and their online presences and how social media impacts SEO.

Instagram ‘blows other social networks away’ for engagement, delivering 58 times more interactions than Facebook, says Forrester

According to a new report from Forrester, Instagram is the stand-out social network when it comes to delivering engagement. The study was based on three million user interactions with over 2,500 brands and found that while Facebook and Twitter may dominate in terms of user base, people on the networks are less inclined to like, comment or share posts. More over on The Drum.

What does the future hold for the Google+?

Earlier in the week, the man who created Google+, Vic Gundotra, announced he was leaving Google after eight years. Justifiably, this has sparked plenty of speculation about the future of the social platform. Our senior social media and content consultant, Alice, has rounded-up some of the past week’s discussions around developments at Google+ along with our thoughts on what the future may hold for the platform.

High street set to drive 89% of sales by 2020 as shopping evolves: study

O2’s The Future of Retail report predicts that the role of the high street is set for a sea change as shopping evolves still further into a leisure activity. Analysis has calculated that a high street presence will influence retail sales worth as much as £338.5bn a year by 2020. Without stores, online sales would fall by as much as £52bn.

Where are luxury brands going wrong online?

The next two articles from Econsultancy explore luxury brands and their online presences. In this first post, Graham Charlton, looks at what makes a website luxurious, and where some luxury brands are going wrong with examples from the likes of Chanel, Dolce and Gabbana, Manolo Blahnik and Bang & Olufsen.

Five great ecommerce sites from luxury brands

Following on from the above, this second article takes a look at the elements that give sites a luxury feel using some examples of brands that are doing this well by successfully blending style and user experiences.

7 Legitimate Ways That Social Media Impacts SEO

In search news this week, this article from Clickz looks at how social media and SEO overlap and how social can contribute to the overall success of websites in several ways with seven specific examples.

5 New SEO Mantras to Replace Old, Inefficient Thinking

There’s no doubt that SEO has changed and evolved and definitely for the better. This last article from Search Engine Watch provides five new mantras to replace old and inefficient ways of thinking that have permeated across the search industry.

The Weekly Shop (21st – 25th April)

Welcome to Leapfrogg’s Weekly Shop. In this edition, we look at the growth of the UK’s online retail sector, a new service that offers loyalty and discounts without the need for vouchers or apps, omnichannel trends in ecommerce and ways to increase customer lifetime value.

Online retail records its strongest Q1 since 2011, driven by more online shoppers and more spending per visit

The latest figures from the IMRG Capgemini e-Retail Sales Index has revealed that the UK online retail sector experienced its strongest Q1 growth in three years. Rather than this increase in sales being credited to simply more people shopping online, it has been determined that internet shoppers are actually spending more per purchase. You can read more about these figures over on Internet Retailing.

Retailers get chance to offer seamless loyalty and discounts in store and online without vouchers or apps

Following a tie up between Affiliate Window and payment card-to-voucher linking start up Birdback, shoppers could soon be getting money off when they pay in-store or online with such retailers such as Debenhams, Groupon, Feather & Black and House of Fraser. Using Birdback’s offline voucher system, StoreWindow, shoppers can register for in-store cashback programmes, vouchers, and loyalty schemes directly to their payment cards. These ‘card-linked’ offers provide a simple way of rewarding customers, encouraging loyalty and gaining better insights into consumer behaviour.

Six omnichannel trends in ecommerce

Next up is the first in three interesting reads from Econsultancy. In this first article, Econsultancy have rounded up six omnichannel trends in ecommerce – which includes the single customer view, personalisation and more.

How are companies trying to increase customer lifetime value?

Econsultancy’s recent Customer Lifetime Value: Building Loyalty and Driving Revenue in the Digital Age report found that 64% of retailers rate customer experience as the best tactic for improving customer lifetime value, followed by better use of data and personalisation. This article looks at the results of the report and outlines how companies are attempting to improve retention rates and an overview of tactics and strategies used.

15 ways for companies to increase customer lifetime value

Following on from the above, Econsultancy have suggested 15 ways that companies can provide a better customer experience and therefore increase the lifetime value of their customers. There’s some useful points in here.

Thanks for reading and remember if you’d like to receive The Weekly Shop straight to your inbox every Friday, then just pop your email address in the footer below.

The Weekly Shop (7th – 11th April)

Welcome to a new edition of The Weekly Shop. This week, we take a look at customer lifetime value, the importance of post-purchase interactions, an example of brands using Google’s Shoppable Hangouts, and the rumours that Google could be about to block paid search keyword data.

Just 42% of companies are able to measure customer lifetime value

Econsultancy’s new Building Loyalty and Driving Revenue in the Digital Age report looks at how customer lifetime value (CLV) is a crucial concept for companies looking to improve retention rate, but one which companies find hard to measure. Econsultancy surveyed almost 900 agency and company respondents, and found that, though the vast majority agreed that CLV was an important concept, just 42% said they were able to measure it. Head over to Econsultancy for more on the findings.

The sale doesn’t end at checkout: survey shows the importance of post-purchase interactions

A new survey has shown that 86% of consumers said it was important to them that they have a positive experience after making a purchase, highlighting the importance of post-purchase interactions. This article highlights some of the findings from the study and how you can make improvements to your post-purchase communications to encourage repeat customers.

Asos and Nike team up for first shoppable Google Hangout

Last week, we featured a new concept from Google, Shoppable Hangouts, and recently ASOS and Nike have teamed up for the first shoppable video web chat to celebrate 27 years of Nike’s Air max trainer. On the day of the hangout, users could shop while they watched, and make purchases directly from the promotion.

Mobile is now the main driver of global ad spend growth: stats

Forecasts suggest that mobile advertising will continue to grow by an average of 50% a year between 2013 and 2016, thanks to the widening penetration of smartphones and tablets. These figures come from ZenithOptimedia’s latest advertising expenditure forecast, which reveal that overall global advertising spend will rise from 3.9% in 2013 to 5.5% in 2014, with further growth expected to increase to 6.1% in 2016. More over on Econsultancy.

10 Surprising Facts About “Keyword (Not Provided)” For Paid Search

The big news in digital marketing this week was the rumour that Google could be about to block paid search keyword data. Last year, Google did this with organic search data which was a major setback to publishers, who began to losing data about the keywords used to reach their sites. This article from Search Engine Land aims to clarify fact from fiction and provides 10 things you need to know about the Keyword (Not-Provided) for paid search issue.

‘No-Links Ranking’ – The Battle for Better Organic SERPs

In light of all the changes from Google, this last article from Search Engine Watch explores the possibility that links may no longer be a ranking factor in the future. Yandex, the biggest search engine in Russia, has just recently announced that they will be no longer using links as a ranking factor and this article looks at how this change might actually have an international impact and indicate the way in which search is heading.

Thanks for reading!

The Weekly Shop (31st – 4th April)

Welcome to a new edition of Leapfrogg’s Weekly Shop. This week, we take a look at Shoppable Hangouts, channel integration, Google Authorship, insight into how consumers buy online and some exciting news from Leapfrogg!

Browse & Buy in a Google+ Shoppable Hangout Without G+ Account

Google has announced an exciting feature for Google + Hangout users – Shoppable Hangouts. A Shoppable Hangout works much like a normal Hangout, but as the title suggests, users will have the chance to shop and interact with a business’ products. Since Shoppable Hangouts are currently in Beta stage, only a limited number of brands have taken part including Diane Von Furstenberg, ASOS and Nike who have reported increased website traffic, brand recognition and engagement. Read more.

Shoppable Hangouts with Diane Von Furstenberg.

Almost two thirds of retailers now operate four or more customer touch points: new survey

Results of a new survey of retailers have shown that channel integration is proving increasingly difficult as more and more retailers turn multi-channel. The study found that just 34% of the retailers polled felt their current customer touch points were well integrated, compared to 48% two years earlier, revealing that existing technology systems are the key barrier to a coherent and innovative multi-channel customer experience.

Four Revealing Facts About How Consumers Search And Buy Online

A recently released study by retail engagement firm Parago examined how consumers research and buy across several product categories. The research is full of insight about how people buy and this article from Search Engine Land looks at one aspect of the research: insight into consumer behaviour when the buyer is in purchase mode. This research produces several insights for digital marketers which can help serve the growing shift to online ecommerce.

Google Authorship and SEO

Google Authorship is a way for content authors to connect their Google profiles to their online content to establish original ownership, and the benefits for the author can be immense. Google authorship could be one of the most significant SEO factors to help improve rankings since Hummingbird and this article from Clickz explores what it is, what it can do and how you can start to take advantage of it.

Leapfrogg wins at the European Search Awards!

We had some very exciting news last Friday, when we found out we had won a European Search AwardBen and Alice headed over to Reykjavik for the rather swanky awards ceremony and took home the award for ‘Best use of PR in a Search Campaign’ for our ‘Bride of the Year’ campaign for Wedding Rings Direct. We were absolutely thrilled!

Thanks for reading!

The Weekly Shop (10th – 14th March)

In the Weekly Shop this week…reasons you need buyer personas,  the five types of ecommerce shoppers and tips on how to find your best customers,  plus demystifying iBeacon’s and some possible changes from Google on the issue of “not-provided” keywords.

Five Reasons You Need Buyer Personas

Developing buyer personas is a great way to start being more targeted with your marketing and ensure you’re speaking your buyers language from the first interaction to the final sale. Our first article this week, explores five reasons why developing a set of buyer personas can provide value to your organisation.

Designing for 5 Types of E-Commerce Shoppers

Following on from the above, the Nielson Norman Group have identified five unique types of e-commerce shoppers. These different user-types are well worth bearing in mind when you’re designing your website as they can help design teams ensure that they are building usable and useful experiences for all types of shoppers.

Finding your best customers with the RFM matrix

Next up is a useful article from Econsultancy on how you can use the recency, frequency and monetary (RFM) matrix to find your best customers. Categorising your customers based on an RFM matrix can help you start identifying your hero customers, and those that need perhaps need a little more attention.

What are iBeacons and why they might change marketing?

This next article explores Apple’s new technology, the iBeacon, which is set to become to next big thing in the marketing world. Taking into account the user’s context, location, behaviour and profile, iBeacon’s offer a more targeted message from marketers. This should increase the likelihood of conversion as the customer’s attention will be caught just at the right point of the journey.

Google Reviewing “Not Provided,” Withholding Keywords From Organic But Not Paid Search Clicks

When Google made the move to secure search, it was a huge blow to publishers and also opened Google up to claims of hypocrisy as advertisers were still able receive the search terms. However, earlier this week, Google stated that they were reviewing the situation and seeking a better solution. This article from Search Engine Land ponders the possibilities of what this could mean for the future of SEO.

5 Tips to Get the Best Out of Your Digital Agency

This last article touches on the subject of the client-agency dynamic and provides five very useful tips on how you can get the best out of your digital agency to maximise your return. We couldn’t agree more.

Thanks for reading…see you next week!

Fever London’s Perfect Fit Model Competition

Fever London is one of Britain’s most exciting independent fashion brands, with collections inspired by beautiful vintage prints and feminine silhouettes. We’ve been working with the brand since October 2013 looking after their natural search strategy. To date, this has involved integrating their content, social media and online PR activity to help establish the brand as an authority on vintage fashion.

As part of our on-going work, last month we supported Fever London with the launch and promotion of their Perfect Fit Model Competition. Our mission was to find five ‘real life’ models in a variety of different dress sizes who would take part in a photo shoot in and model key pieces from Fever London’s SS14 collection. From April 2014, these images will be featured on product pages on Fever London’s website to show exactly what each design would look like on real women in sizes 8 to 16.

We developed this campaign specifically to grow and increase engagement of Fever London’s social media audience across all platforms, particularly Facebook. We also wanted to boost online brand awareness for Fever London by contacting relevant fashion and vintage bloggers and publications about the competition.

The competition launched on Facebook in January and we were thrilled with the coverage and buzz it received. There were 65 entries for the competition and a whopping 11,900 votes were cast! The final winners were Catherine of Not Dressed as Lamb, Deborah of Bang on Style, Elizabeth of What Lizzy Loves, Celina and Nikki who all received the most votes in their size category from Fever London’s Facebook fans.

Last Saturday, the five competition winners headed up to Fever London’s headquarters and spent the day being pampered and styled for their photo shoot. Our senior social media and content consultant Alice also went along to capture all the action on the day and we thought it would be nice to share some of her photos. I think you’ll all agree the models looked fabulous!

This campaign received a huge amount of buzz online and some of the positive coverage the campaign received is below:

Should we have models that are all different sizes? 

What online retailers can learn from Fever London’s ‘perfect fit’ campaign

The final images from the models’ photo shoot will be up on the Fever London website on the 1st April and we will also be sharing a full case study about this work shortly. Watch this space!

Deborah being made-up with her vintage-inspired hair do.

Nikki modelling in the Fever shop window.

Celina modelling the Chelsea Pencil Dress outside the Fever London studio.

Deborah of the blog ‘Bang on Style blog’ modelling the Arlington Maxi Dress.

Three of the lovely competition winners modelling a Fever London top and skinny jeans.

 The five competition winners posing outside Fever London.